Return Policy

Our Promise
We stand behind every VacPro product. If you’re not 100% satisfied with your purchase for any reason, we’ll make it right — no hassle, no runaround.

1. 30-Day Money-Back Guarantee
   You have 30 days from the date of delivery to return your item for a full refund. No questions asked.
   If 30 days have passed since your delivery date, unfortunately we are unable to offer a refund or exchange.
2. Eligibility for Returns
   To be eligible for a return, your item must meet the following conditions:
   ∙ Returned within 30 days of the delivery date
   ∙ In its original packaging or reasonable condition
   ∙ Not damaged due to misuse, drops, water damage, or unauthorised modifications
   ∙ Accompanied by proof of purchase (order number or confirmation email)
   Non-returnable items:
   ∙ Items returned after 30 days of delivery
   ∙ Items that have been damaged through misuse or neglect
   ∙ Items purchased during a final sale or marked as non-returnable
3. How to Start a Return
   Step 1 — Contact Us First
   Email us at our Contact page before sending anything back. Include your order number and reason for return. Do not send items back without prior authorisation — unauthorised returns may not be processed.
   Step 2 — Receive Return Instructions
   Our team will respond within 24–48 hours with return instructions and a return address.
   Step 3 — Ship the Item Back
   Pack the item securely and ship it back using a trackable shipping method. We recommend keeping your tracking number until the refund is confirmed.
   Step 4 — Refund Processed
   Once we receive and inspect the returned item, we will notify you by email. Approved refunds are processed within 7-9 business days to your original payment method.
4. Refunds
   4.1 Full Refunds
   A full refund of the product purchase price is issued when:
   ∙ The item is returned within 30 days in acceptable condition
   ∙ The item arrived damaged or defective
   ∙ You received the wrong item
   4.2 Partial Refunds
   We reserve the right to issue a partial refund if:
   ∙ The item is returned in a condition that is not original (missing parts, packaging damage caused by the customer)
   4.3 Refund Timeline
    ∙ Refund approved → processed within 7–9 business days
   ∙ Bank processing time → allow an additional 3–5 business days
   ∙ Total time from return receipt to credit appearing: up to 12 business days
   4.4 Refund Method
   Refunds are issued to your original payment method only — Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay, or Shop Pay. We cannot issue refunds to a different card or account.
5. Damaged or Defective Items
   If your VacPro arrived damaged or defective, we will replace it or refund it immediately — at no cost to you.
   What to do:
   1. Contact us within 7 days of delivery
   2. Include clear photos of the damage or defect
   3. Include your order number
   We will either ship a replacement or issue a full refund — whichever you prefer. You will not need to return the damaged item in most cases.
6. Wrong Item Received
   If we sent you the wrong colour or item, we sincerely apologise. Contact us within 7 days of delivery with your order number and a photo of what you received. We will ship the correct item immediately and arrange collection of the wrong item at our expense.
7. Exchanges
   We do not offer direct exchanges. If you would like a different colour (Black, Orange, or Purple), simply return your original item for a refund and place a new order for the colour you want. This ensures the fastest turnaround.
8. Cancellations
   Before Shipment
   If you need to cancel your order, contact us immediately. Orders cancelled before dispatch will receive a full refund within 24–48 hours.
   After Shipment
   If your order has already been dispatched, we are unable to cancel it. Please wait for delivery and then initiate a return following the process above.
9. Free Shipping on Returns (Defective Items)
   For any return caused by our error — damaged, defective, or wrong item — we will provide a prepaid return shipping label at no cost to you.
10. Contact Us
    Have a question about your return or refund? We respond within 2 hours during business hours.
    VacPro Support
    Website: vacpro.store/pages/contact
    We’re committed to making sure every customer is happy. If something isn’t right, just reach out — we’ll fix it.